Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing a load inventory
Begin with a written list of everything going into the van. Work through the property or job room by room, or item by item for a delivery, and note anything unusually large, fragile or awkward to handle. The inventory does two jobs: it helps you describe the load accurately when you enquire, and it gives you a checklist for both ends of the journey so nothing gets left behind. Mark which items belong to which recipient if the trip involves several drop-offs. Keep the list on your phone so it can be updated if plans change between booking and the day itself. A clear inventory also means the team can discuss vehicle options with a real picture of the job rather than a rough impression, which leads to a better match.
Allowing time for packing
Packing almost always takes longer than expected, so plan the day with generous margins. Decide when packing starts, when the van arrives and when you need to be on the road, then look at whether those times sit comfortably together. If items are spread across a loft, garage and several rooms, the gathering stage alone can consume the morning. Keep essentials such as documents, chargers and a change of clothes separate from the load so they stay accessible. Let anyone helping you know the timings in advance, including the recipient at the other end if the delivery has an expected window. Building slack into the schedule means a slower morning does not turn into a late arrival, and the whole job stays calm rather than rushed at the last moment.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.