Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items properly
Start with the awkward items, because they usually decide which van you need. Measure wardrobes, sofas, mattresses and any flat-pack boxes at their widest and tallest points, including anything that protrudes such as handles or legs, and write the figures down. If furniture can be dismantled, measure it both assembled and taken apart so you can compare the two. Pass these measurements to the team when you enquire, along with the general description of the rest of the load. A tape measure and five minutes at each end of the job saves a great deal of difficulty on the day, and it allows the vehicle choice to be based on facts rather than rough estimates.
Keeping a load inventory
An inventory of everything going into the van is one of the most useful documents you can prepare for a move or delivery. List each item, room by room or collection by collection, and note anything fragile or unusually shaped. The inventory helps in several ways: it shows the team the scale of the job when you enquire, it keeps track of what has been loaded and unloaded, and it reduces the chance of items being left behind at either end. If your plans change and something is added or removed, update the list and mention it. A current inventory also makes conversations about access and timing far more productive.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.