Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Give packing and loading realistic time
Write down the date the van is needed and the hours you realistically have on either side of it. Most people underestimate how long it takes to wrap, box and carry items out of a property, and a hire period that feels generous in theory can feel tight once the day arrives. If you are moving an entire flat, consider spreading the work over more than one day or asking helpers to be available for a set window. Building buffer time into your plan also leaves room for the unexpected, such as a seller who is not ready at the agreed hour. A clear timeline makes it easier to choose the right hire duration.
Planning a collection with a seller
When collecting furniture or equipment bought from a private seller, agree the practical points with them in advance. Ask when they will be home, which door or entrance to use, and what the situation is for parking near the property. It is also sensible to ask what condition the item is in and whether it comes apart, since this shapes how much space the load will take and what you tell the hire team. If the seller is unsure about any of this, a quick conversation usually settles it. Sharing these answers when you enquire helps match the job to a suitable van and keeps the collection day straightforward.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.