Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a business delivery
If the van is for a commercial delivery, the paperwork often matters as much as the vehicle. Put together a list of what is going out, the delivery addresses and any time windows the customers have asked for, since this shapes how the day is structured. Where a recipient has specified a particular slot, build the route around the firm commitments first and leave flexibility elsewhere. It is sensible to check with each delivery point whether there is somewhere to park and who will receive the goods, as these are questions for the destination rather than the hire team. Passing the load description and dates to SDVH Scotland at the enquiry stage helps match the van to the work.
Planning a collection with a seller
Collecting something you have bought, perhaps from an auction site or a private seller, deserves a short conversation beforehand. Ask the seller for the dimensions and weight of the item, whether it comes apart, and what access is like at their address. Confirm the collection time in writing the day before, and ask whether anyone there can help at each end, since many sellers will assist with a heavy piece if asked in advance. It is also worth agreeing what happens if the item turns out different from the listing. With those answers, you can describe the load to the team and discuss which van makes sense, avoiding a second journey because the first guess was too small.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.