Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Allowing time for packing and loading
Write down everything that needs to move before you arrange the van, because that list drives the whole schedule. Estimate how long packing will realistically take, then add extra time rather than cutting it fine, as rushed packing tends to create problems at the far end. Book the vehicle for after your packing window, not during it, so you are ready when it arrives. Note which items still need dismantling and factor that into your timings. If helpers are joining, agree with them when they are needed and for how long. Sharing your intended schedule with the team when you enquire helps them fit the hire around your day rather than the other way round.
Carrying hobby equipment
Hobby equipment often travels awkwardly, so describe it carefully when you enquire. Note the approximate dimensions of anything large, whether items can be dismantled for transport, and which pieces need particular care, then pass that description to the team so they can suggest an appropriate van. If you are delivering equipment to a club, show or event, ask the receiving contact where you should unload and what time they expect you, since they know the arrangements at their end. Consider whether any item needs to be kept separate from other loads and mention this in your plans. A clear description of the equipment prevents surprises and keeps the day straightforward.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.