Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Agree collection details with the seller
If you are collecting a purchase from a private seller or a shop, agree the practical details before the van arrives. Ask them exactly what is included, whether furniture comes apart, and whether they can help at each end or whether you are bringing your own helpers. Confirm the address, a realistic time window and any parking arrangements outside the property, since these shape how quickly loading can happen. Request photos or measurements if the item is second-hand and unfamiliar. Once you know what you are dealing with, tell the Hamilton team the specifics and they can advise which van size fits the job, along with delivery or collection options for the hire period.
Plan the unloading order early
Thinking about unloading before you load saves a great deal of effort later. Sketch which room each item belongs in at the destination, then discuss with anyone helping you which pieces need to come off the van first so they can be placed straight away. Talk to the person receiving the goods about where things should go, especially for large furniture that is awkward to move twice. If several households share the load, label items by owner so nothing gets mixed up on arrival. Mention to the team in Hamilton if the drop-off has restricted access, because that may influence which vehicle they recommend. A short conversation about the unload sequence keeps the whole job orderly from start to finish.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.