Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Moving boxed belongings
Begin with a written list of every box, noting which room it came from and roughly what it contains. This gives you a clear description of the load when you contact the team, and it tells the recipient what to expect on arrival. Ask at the destination where boxes should be placed, and whether there is a lift, stairs or a ground-floor entrance, so the unloading can be planned sensibly. If some boxes are needed first, mark them clearly and mention this to whoever is helping at the other end. Keep fragile items identified on the list so they are easy to pick out during unloading. A room-by-room record also helps you check that nothing was missed when the van is finally empty.
Comparing one trip with several
Is one journey realistic, or would the job be better split across two? Sketch out the total volume of what needs moving and compare it with what could comfortably travel together. A single trip appeals because everything arrives at once, but it depends on the full load being ready at the same time and the destination being able to receive it all. Multiple trips spread the work out and allow items to be delivered in stages, though they need a longer window in the day. Whichever route you take, discuss the timing with the recipient so someone is expecting the van. Mention your chosen approach when you enquire, as it helps the team understand the scope of the job.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.