Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Allowing proper time for packing and loading
Work backwards from the moment the van must leave and give yourself a generous buffer for filling it. If furniture or appliances are involved, list each item and its rough dimensions before the day, then share that list with the team so they can match a van to the load. Tell anyone helping you which pieces need to come off first at the far end so they arrive ready to work. Check the opening arrangements at your destination and arrange a contact who can receive the goods. Building spare time into the schedule keeps a delayed start from putting pressure on the return slot.
Preparing a business delivery with a van
For commercial work, prepare a short job sheet covering each drop, the recipient at each address and any notes about access. Share your dates and the type of stock involved so the team can suggest an appropriate van from the range. Ask your customers to confirm delivery windows and to let you know if a van cannot reach the usual unloading spot. Keep a record of what has been agreed in case a recipient is out or a site is closed. If repeat runs are likely, mention this when you enquire, as it may shape the arrangement offered. Clear communication at each end usually prevents wasted trips.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.