Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Write down what is going in the van
Start with a written list of everything that will travel in the van, from boxed belongings through to any awkward pieces such as mirrors or lamps. Note the largest items first, since those usually shape which van sizes are worth discussing, and mark anything fragile or oddly shaped so it can be mentioned during the enquiry. If boxes are still being packed, estimate how many you expect rather than leaving the number blank, and update the list if it changes. Sharing that list with the team, together with your dates and how access works at both ends, gives them a clear picture of the job. A specific list leads to a more accurate match than a general description.
Allowing time for packing and loading
When planning the day, give proper space to packing and loading rather than treating them as quick jobs squeezed around the drive. Boxed belongings usually take longer to carry and arrange than expected, particularly if stairs, lifts or a longer carry from door to van are involved. Build in extra time at both ends so that loading and unloading are not rushed, and think about the order items will be needed afterwards. If friends are helping, agree times with them in advance so everyone arrives ready. Mentioning your timings when you enquire also helps the team understand whether your schedule fits comfortably within the hire period you have in mind.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.