Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning the order of the day
If you are collecting furniture from more than one address, the sequence of the day deserves some thought before the van arrives. Sketch the route in the order that makes sense, grouping the heaviest items early while energy is high and keeping fragile pieces for a calmer moment. Note any time windows you have been given at each address, and share that outline with anyone helping you. Where a recipient is expecting goods, agree in advance where they should be left and who will be there to receive them. Questions about access, parking or lift availability at the destination belong with the people at that address. Passing the day's outline to the team when you book helps them suggest the right vehicle for the plan.
Preparing a business delivery run
A delivery run goes more smoothly when the paperwork matches the van's contents. List each stop, the items bound for it and a named contact who expects the delivery, then keep that list in the cab with you. Contact each recipient the day before to confirm the address details and any preferred unloading spot, since they know their own premises best. If a delivery involves awkward access, such as a narrow lane or a shared yard, ask the recipient to describe it rather than guessing. Group the stops geographically so you are not criss-crossing the area, and build in a buffer for stops that take longer than expected. Sharing the full run with the team at the enquiry stage lets them talk through vehicle options for the load you describe.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.