Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a load inventory
Write out a list of everything going into the van before you enquire, even roughly. Count the boxes, note the largest items and record anything awkward such as long shelves or a wardrobe that will not lie flat. This inventory lets the team match the job to a vehicle group rather than guess, and it helps you judge whether the whole load fits one trip. Keep the list to hand on loading day so nothing is left behind, and tick items off as they come out at the other end. If the inventory grows after you have asked about a van, let the team know so the original choice can be reviewed.
Organising a household move
A move runs more smoothly when the sequence is settled early. Decide which rooms will be packed first and which boxes need to reach the new address ahead of the furniture, then tell anyone helping what order the van will be filled and emptied. Speak with the person receiving the goods about where the van can stand, when they will be home and whether anything has to go to more than one address. Agree a contact number for the day itself in case timings shift. Passing the dates, access arrangements and a summary of the load to the team in one message helps them quote the right van from the outset.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.