Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing a load inventory first
Before you enquire, set out a simple written list of everything that needs to travel in the van. Note the largest items first, then estimate how many boxes, bags or smaller pieces will follow. This inventory does two jobs: it helps the team suggest the right size of vehicle, and it gives you a checklist for the day itself. If you are unsure whether something will fit, describe the item rather than guessing, and any size limits can be talked through. It is also worth marking which items belong to other people, such as items collected on behalf of someone else, so nothing gets overlooked. A load list that changes after the initial enquiry can be updated, but a clear starting version keeps the whole process straightforward.
Measuring entrances and awkward items
Measure the items that are most likely to cause difficulty, such as wardrobes, sofas or workbenches, and note their widest and tallest points rather than their average size. Then think about the spaces they must pass through at both ends, including doorways, hallways and stairwells, since a van that fits an item is only part of the picture. If access at either address involves narrow lanes, gates or restricted parking, mention this when you enquire so the arrangements take it into account. Where an item cannot be moved through an entrance without being angled or partly dismantled, that is worth recording in your notes too. Sharing these measurements and access details early lets the team talk through the options with you.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.