Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing your boxed belongings
Begin with a written count of every box, along with a note of what each one contains and roughly how bulky it is. Number the boxes and keep the list on your phone, so you can check the count when loading and again at the other end. Mark the ones you will need first at the new address, since that is useful information for the order of the trip. If some items are going to storage rather than a new home, separate them on the list and flag the split when you enquire. A clear inventory also lets the team suggest the right vehicle group for the volume you describe.
Measuring items and entrances
Before committing to dates, measure the largest pieces you plan to move and write the figures down, including any bed frames, tables or appliances. Then ask about the entrances involved at both ends, such as narrow doorways, tight stairwells or a long carry from the kerb, and record what you learn. If the item can be dismantled, note that too, since it changes what will fit. Pass these measurements and access notes to the hire team when you ask about a vehicle. Speaking with whoever is receiving the load about their entrance saves an unwelcome discovery on moving day.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.