Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Collecting a purchase from a seller
If you have bought furniture or equipment from a private seller, the first job is to ask them exactly what is included and how it currently sits in their home or garage. Find out whether the item comes apart, and if it does, whether the seller has the tools and willingness to help with that on the day. Agree a collection window rather than a single hour, and confirm the address and any parking arrangement directly with them before you set off. Take a tape measure and note the dimensions of doorways at your own end so there are no surprises on arrival. Pass the item's rough size to the team so the van matches the purchase.
Preparing a business delivery run
For a delivery run, list each drop in the order you plan to make it, with a contact name and phone number for every recipient. Ask recipients in advance about access at their end, including anything that affects where a van can pull up, since they know their own premises. Group items by drop rather than by product type, so each stop can be found and completed without unpacking the whole load. Note any goods that are fragile or need to stay upright, and tell the team about them when discussing the vehicle. A run sheet with contacts and instructions keeps the day moving and gives the team a clear brief.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.