Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Choosing your van for hobby equipment
If you are moving sailing gear, golf clubs, bicycles or workshop tools, the first decision is how much of the load is awkward rather than simply heavy. Long items such as masts, ladders or lengths of timber often matter more than total weight when picking between a small van and a larger one. Think about how the equipment is packed at present, since bags, boxes and loose items each take up space differently. It helps to note the longest single item and whether anything comes apart before the journey. Mention the type of equipment when you enquire so the team can talk through the options. If you are collecting from a club or storage site, ask the recipient how the items will be presented on the day.
Setting aside enough time for packing
The van is often the quickest part of the trip, and loading takes longer than expected when items are scattered across a garage or loft. Work backwards from your collection or drop-off slot and give yourself a buffer at both ends. Gathering everything in one place the evening before makes it far easier to see whether the load matches your expectations. Consider what needs wrapping, what can travel loose and what should go in last because you will want it out first. If friends are helping, agree a start time that leaves room for a relaxed pace rather than a rush. Tell the person at the other end roughly when you expect to arrive, since they may need to prepare space for the delivery.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.