Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Building a load inventory
The first job for any van booking is a written list of what is actually going in the van. Go from room to room, or shelf to shelf for trade loads, and note each item along with anything fragile or awkwardly shaped. Mark which pieces can be flat-packed or taken apart beforehand, and set aside anything that will travel separately in a car. Once the list exists, share it with the hire team so they can picture the load as a whole rather than a vague description. Ask the person receiving the goods whether they have space ready at the destination. A clear inventory also helps on the day, giving you a checklist to work through as items go in and come out.
Agreeing a collection with the seller
When collecting a purchase from a private seller or a shop, contact them before the van is booked. Confirm the exact address, the hours someone will be present and whether the item can be held until your agreed slot. Ask about access at their end, including parking, steps or narrow doorways the item must pass through, and pass those notes on when you enquire. Agree how you will recognise each other or the premises, and exchange contact numbers in case of delays. Check whether the seller can help at handover or whether you are expected to manage alone. Sorting these points early keeps the collection straightforward and lets the hire be timed around a definite arrangement.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.