Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring items and entrances first
Will your largest item actually fit through the gap it needs to pass? That single question saves a great deal of trouble on moving day. Measure the height, width and depth of the biggest pieces you plan to move, then measure the doorways, corridors and stairwells at both ends of the journey. Note down anything awkward, such as a tight turn in a hallway or a narrow garden gate, and mention these when you enquire. The same measurements help the team suggest an appropriate van for the load. If an item cannot be dismantled, say so at the outset, since that affects how the van is packed and how much room you need. A few minutes with a tape measure makes the whole job more predictable.
Planning a collection with the seller
When you are collecting furniture or large goods from a seller, the conversation beforehand matters as much as the drive. Ask them to describe the item's size and weight, and confirm when they will be available for pickup, including how flexible that window is. It also helps to ask about parking or access at their address, since you may need to agree a specific time if space is limited. Find out whether the item comes apart, and whether the seller can help move it to the vehicle if that is offered. Sharing the address details and timing with the team when you book the van means the hire period can match the arrangement rather than leaving you rushed.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.