Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Agreeing collection details with a seller
If you have bought something bulky from a private seller, the practical first step is agreeing exactly when you will collect it. Ask the seller to confirm the item is ready to go and whether anyone at their end can assist with getting it out of the house. Discuss parking near the property and any steps, narrow halls or tight gates the item must pass through, since these details affect which van size makes sense. It is worth exchanging phone numbers on the day in case of delays. Share what you have learned with the team when booking, and they can advise on a vehicle suited to the collection.
Measuring bulky items properly
Measuring before you hire saves a second trip. Take the length, width and height of each large item at its widest points, including any protruding handles, feet or packaging it will keep during the move. Write the figures down rather than estimating from memory, and measure doorways and stairwells at both ends if the item is going indoors. Compare your measurements with the load space of the van groups on offer and raise any borderline items with the team, who can talk through the options. Where an item comes apart, note the dimensions of each section separately, as this often changes the picture.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.