Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting your helpers organised
Who is actually going to be there on moving day? Confirming your helpers early makes the rest of the plan fall into place. Ask each person when they can arrive, how long they can stay and whether they are available for both loading and unloading. If the unload happens at a different time or place from the load, say so when you gather everyone, because some helpers may only be free for part of the day. Share the address and any access notes with everyone involved, and agree a way of contacting each other if timings slip. A clear picture of who is doing what helps you judge how long the whole job needs.
Measuring bulky items first
Start by measuring your largest items before you do anything else. Note the height, width and depth of each bulky piece, from wardrobes to sofas, and keep the figures on your phone so you can refer to them when you enquire. Where an item comes apart, such as a bed frame or a dining table with removable legs, record both the assembled and packed-down sizes, since that difference often matters when matching a van to the load. Add anything awkwardly shaped to the same list, even if it is light. When you pass these measurements to the team, along with a general description of the rest of the load, they can pair the job with a suitable vehicle where one is available for your dates.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.