Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Setting aside time for packing
Note down how long you expect packing and loading to take, then add a buffer to it. Most jobs run longer than first estimated, especially when items are spread across several rooms or a workshop. Consider whether everything will be ready on the morning of the hire or whether some things could be boxed the evening before. If you are collecting the van rather than having it delivered, factor that journey into your schedule as well. Sharing your rough timetable with the team when you enquire helps them suggest a hire window that fits the whole job rather than just the driving.
Moving boxed belongings
If your load is mainly boxed items, spend a moment listing what you have before you contact the team. A tally of boxes, plus any bags or loose pieces, gives a clearer picture than a general description and helps them match you to the right size of van. Think about where the boxes are going, whether that is a new address, a storage unit or a family member's garage, and mention any access arrangements there. If a friend is helping on the day, agree your timing with them early so the hire period covers both loading and unloading comfortably.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.