Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a business delivery
If the van is for delivering goods to customers, start by writing out the drops in order, with addresses, contact names and any time windows already agreed. Check whether each recipient expects a phone call ahead, since some premises need notice before a vehicle arrives. Note what is going to each address and pack accordingly, keeping items for the final stop reachable without digging through everything else. Ask the recipient at each location where the vehicle should wait, as loading bays and entrances vary from site to site. Sharing this delivery schedule when you enquire helps the team understand the rhythm of your day and suggest the right vehicle.
Planning the unloading order
Think through the unloading before anything is loaded. Ask the receiving contact what facilities exist at the destination, including where the vehicle can park, how far items must be carried and whether there are steps, ramps or a goods entrance. Their answers shape the order in which items should come off, so it is worth having that conversation a day or two beforehand. If several people will be receiving goods at one site, agree who takes delivery of each item and where it should be placed. Passing what you learn to the team keeps everyone working from the same picture and avoids confusion when you arrive.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.