Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Collecting a purchase from a seller
If you have bought something large from a private seller, the first step is asking them for the item's dimensions and weight before you arrange the van. Check with them about parking, access and whether the item can be brought outside or needs to be collected from an upstairs room. Agree a collection window that gives you time to inspect the purchase properly rather than rushing the handover. Tell the team what the item is and roughly how big it is, and they can talk through which vans might suit your dates. Ask the seller whether they can help at their end, or whether you need to bring someone with you. A short conversation with the seller beforehand prevents most surprises on the day.
Preparing a delivery for a customer
For a business delivery, write out what is going out, where it is headed and when the customer expects it, as these three details drive the rest of the plan. Ask the recipient about access at their address, including gate widths, parking and any time restrictions they may have on deliveries. Confirm they will be available to receive the goods, and ask whether anyone there can assist with larger items. Group the delivery by drop if there are several, and note anything fragile that needs careful handling in the load. Pass the full picture to the team when you enquire, since the van type and the schedule both depend on it. Clear arrangements with the recipient make the day far smoother.
Explore other van hire areas
Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.