Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Collecting a purchase from a seller
If you have bought something large from a private seller, the first step is asking them for the item's dimensions and whether it comes apart, since a written measurement beats an eyeball estimate every time. Ask about access at their address too, including where a van can stop and any steps or narrow passages on the route to the door, because only the seller can answer those questions. Agree a collection window with them in advance so you are not waiting around on the day. Pass the item description and measurements to the hire team, and they can talk through which vans might suit. Check whether the seller has equipment to help with the handover, or whether you should bring assistance. A short conversation beforehand prevents most surprises.
Packing a boxed load
When the load is mostly boxes, start by estimating the total number and noting the largest items, as those two figures tell the hire team most of what they need. Pack boxes to a size you can carry comfortably and keep the weight even across them rather than overloading a few. Label each box with its destination room, which pays off whether you are moving house or filling a storage unit. Set aside anything you will need on arrival, such as tools, paperwork and a kettle, so it can be loaded last. If some boxes contain fragile goods, say so when you enquire, as it helps the team understand the job. A tidy, well-described load makes the whole day run to plan.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.