Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Choosing the van around your equipment
The first decision is what the van actually has to carry, so begin by measuring your equipment and noting its total bulk rather than estimating by eye. If you are moving hobby gear such as camping kit, bicycles or model railway boards, list each item with its approximate size and note anything that disassembles. This information lets the team suggest which van suits the load and flag anything that needs a larger option. Consider whether some pieces need padding or separation from others, and mention this at the enquiry stage. Where equipment returns home wet or dirty after an event, factor that into your timing too, so the van is not needed back before the day is truly finished.
Measuring before you load
Entrances cause more problems than the van itself, so check the dimensions of any doors, gates, corridors or stairwells your items must pass through at both ends of the journey. Ask the seller or recipient to measure the relevant openings if you cannot visit in person, and compare these figures against the dimensions of the goods you are collecting. Where a sofa or wardrobe cannot be manoeuvred through a hallway, knowing in advance lets you plan a workaround or reconsider the purchase. Describe the access arrangements in your enquiry as well, since narrow lanes or restricted parking can influence which vehicle works best. A few measurements gathered early saves a difficult conversation on collection day.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.