Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing a load inventory first
Begin with a written inventory of everything that needs to travel. Note each item's approximate size, anything awkwardly shaped, and whether it can be dismantled, then use that list when describing the job to the team. An accurate inventory helps them suggest whether a small van, a Transit or something larger fits the bill, and it often reveals items you had forgotten entirely. It also makes collection day calmer, since you can tick things off as they go in. If some items are going to different addresses, mark that on the list as well. Sending the inventory with your enquiry gives the team a clear picture of the job from the very start.
Planning a household move on paper
A household move runs more smoothly when the plan is written down and shared. Set aside the items you need immediately, decide what travels in the van and what goes separately, and agree a rough order for the day with everyone helping. Tell the team about access at both ends, including parking arrangements, gates or narrow entries, so they can advise on the right vehicle. If friends or family are collecting furniture on your behalf, make sure they know the dates and addresses involved. Where items are being delivered to someone else, agree a window with them in advance so nobody is left waiting. A clear written plan keeps the whole move on track.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.