Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items first
Before requesting a van size, take a few minutes to measure the largest items you plan to move. A wardrobe, a three-seat sofa or a chest freezer will dictate the vehicle more than the number of boxes will, so note the height, width and depth of each awkward piece and compare them against the load space you expect to need. Remember that some furniture cannot be tilted or turned, which changes how the dimensions work in practice. If anything is unusually shaped, such as a corner sofa or a ladder, describe it to the team when you enquire so they can judge whether a standard van will cope or a Luton with more headroom is the better match.
Moving boxed belongings
If most of your load is boxes, the planning shifts towards volume and organisation. Count how many boxes you have, note roughly what sizes they are and label each one with its contents and the room it belongs in. Set aside a clearly marked box of essentials, such as the kettle, mugs and phone chargers, so it is easy to find on arrival. Fragile items are worth listing separately, so you can plan how to pack and protect them before moving day. When you enquire, give the team an idea of the total load alongside your dates and any access notes, and they can help pair the job with a suitable van where one is available. It also helps to tell whoever is receiving the delivery what is coming and when, so someone is ready at the other end.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.