Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Checking dimensions before the trip
Will that wardrobe actually fit through the door? Measuring large items before hire day prevents awkward discoveries. Note the height, width and depth of the biggest pieces, then check the entrances, corridors and stairways at both ends, since a van that holds the item is only half the story. If something will not pass through a doorway, decide in good time whether it comes apart. Pass the measurements on when you enquire so the team can suggest a van with suitable space where one is available. Ask the person at the destination about access too, as they can confirm parking and entry arrangements directly.
Transporting hobby and sports equipment
Equipment such as golf bags, bicycles, kayaks or model railway boards brings its own considerations. Work out the longest and bulkiest items first, as those usually dictate the van you need, then estimate the remaining gear around them. Consider whether anything is fragile or oddly shaped, and mention that when you get in touch so it can be factored into the choice of vehicle. If the equipment is heading to a club, show or event, check with the venue about unloading arrangements and when you can arrive. Describing the full load, including awkward pieces, helps the team match the job to the right van.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.