Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Agreeing the details with a seller
If you are collecting furniture or equipment from a private seller, the conversation beforehand matters as much as the hire itself. Ask them for the dimensions of each item, whether it comes apart, and which floor it is currently on, then pass that information to the team when discussing van options. Agree a firm collection time and ask whether anyone at their end will help move the item to the vehicle. Clarify payment and paperwork arrangements in advance so the handover is quick. If the item is bigger than expected when you arrive, contact the hire team rather than forcing the issue, as the vehicle arrangement can sometimes be reviewed. A short checklist of agreed points keeps both sides clear.
Leaving enough time for loading
However well you plan, packing and loading almost always takes longer than expected, so build slack into your hire period from the outset. Rather than booking a tight window, think through each stage: dismantling, carrying to the van, securing items in transit and unloading at the destination, then add time for the unexpected. Agree with the recipient when you expect to arrive and who will be there to help, since unloading alone can stretch a job considerably. If the collection involves several stops, note the order you will visit them and share it with anyone waiting on you. Mentioning your rough schedule when you enquire helps the team suggest a sensible duration for the booking.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.