Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing everything that travels
Begin with a written inventory of every item going into the van, room by room. Note the awkward pieces separately, such as a wardrobe or a sofa, because these often determine whether one trip will suffice. Count the boxes as you pack and update the list if numbers change, since an accurate tally helps the hire team understand the scale of the job. Photograph larger items if you think a description alone might be unclear. Keep the inventory with you on the day and tick items off as they come off the van at the other end, which makes it obvious straight away if something has been left behind or missed.
Packing boxed items sensibly
Boxed belongings deserve some thought before loading begins. Group boxes by destination room and write the room name on more than one side, so labels stay visible however the boxes sit. Fill boxes evenly rather than overloading a few, and keep fragile items together so everyone handling them knows to take care. Tell whoever is helping you which boxes contain breakables and which ones are sturdy enough to go towards the front of the load area. Decide in advance which boxes you will want first at the new address and mention that to your helpers too, since a quick word at the outset saves a lot of searching later on.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.