Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring items and entrances first
Which matters more, the size of the van or the size of the doorway? Usually the doorway, because a measurement taken before collection day prevents awkward discoveries. Note the height, width and depth of the largest items, then check the entrances, corridors and stairwells they must pass through at both ends, including any tight turns. Compare those figures with the load space of the vehicle group you are considering and raise any doubts with the hire team when you enquire. If something looks marginal, describe the item and the access, and ask what they would suggest. The person receiving or releasing the goods may also know about quirks, such as a narrow close or a gate that affects approach.
Agreeing collection details with a seller
A smooth furniture collection usually comes down to a short conversation with the seller beforehand. Confirm the earliest and latest times you can arrive, and ask whether anyone will be available to help at the property or whether you are bringing your own helpers. Check where the item currently sits in the house, since a piece stored upstairs or in a garage changes the time you need to allow. Ask about parking near the address and whether any permit or arrangement applies, referring anything uncertain to the seller or the property contact. Agreeing a contact number for the day means you can flag delays quickly, and settling payment terms in advance avoids holding up the loading.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.