Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing a load inventory
The single most useful thing you can prepare is a written list of everything going into the van. Work through your home, workshop or stockroom room by room and note each item, from the largest wardrobe down to boxes of small goods. Mark anything fragile, anything that cannot be laid flat and anything that will need to go in last because you want it out first. An inventory does two jobs: it helps the team suggest the right van size, and it gives you a checklist for both ends of the journey so nothing is left behind. If the list changes before your hire date, send an updated version rather than leaving the team working from the original.
Leaving enough time for packing
Loading a van always takes longer than expected, so build generous time into your day. If you are collecting the van in the morning, consider packing boxes and dismantling what can be dismantled the evening before, so the hire period is spent moving rather than preparing. Think through the sequence too: items needed soonest at the other end, such as kettle, bedding or tools, are best kept accessible. Agree with anyone helping how long each stage should take, and add a buffer for the unexpected, whether that is a stubborn piece of furniture or traffic on the way. Mentioning your expected loading window when you book helps the team talk through realistic timings.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.