Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a business delivery run
If the van is needed for delivering goods to customers, sketch out the run before you request a vehicle. List the delivery addresses in the order you expect to visit them, note roughly what each one is receiving, and identify any that might pose access questions. Where a delivery goes to a business premises, ask your contact there about unloading arrangements rather than assuming the same setup everywhere. Keep a record of what has been handed over at each stop, since this helps resolve any queries afterwards. Describing the run in these terms when you enquire lets the team suggest the van size that fits the whole day's work.
Transporting hobby equipment safely
Suppose the van is for moving hobby gear, such as kayaks, model aircraft, band equipment or garden machinery. In that case, the first step is measuring the awkward items and noting anything fragile. Think about how the equipment will be protected in transit, including padding, covers or straps you may need to bring yourself, and whether any piece requires special handling at the destination. If the gear is headed to a club, event or another person's property, contact them beforehand to ask about access and where items should be left. Passing on a clear description of the load helps the team identify the right van for the date.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.