Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
One trip or several smaller runs
A common decision is one run with a larger van against several trips in something smaller. If the items are spread across two addresses, or helpers are only free for part of the day, a single journey can simplify things considerably. On the other hand, several shorter runs may suit a busy schedule where the van is only needed for a morning. Think about how many hours you can realistically give the job, how much help is coming and where everything needs to end up. When you enquire, describe the load and the time you have, and the team can talk through which approach fits. Mentioning both options often leads to a better recommendation.
Transporting hobby equipment
Hobby gear tends to come in awkward shapes rather than tidy boxes. If you are moving sailing kit, camping equipment, workshop tools or instruments, measure the longest items before you get in touch, since a single bulky piece often shapes the whole choice of van. Photographs of unusual items can be genuinely useful when you enquire, because the team can then picture what you are describing. It also helps to say whether anything is fragile or must stay a particular way up, so the vehicle can be chosen with that in mind. If the equipment is going to a club, a friend or a storage unit, let the recipient know roughly when to expect you so nothing holds up the handover.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.