Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Allowing enough time for loading
How long does packing and loading really take? Most people underestimate it, particularly when a van is being loaded at the start of a busy day. Work out how much of your belongings will be ready before the van arrives, and build in extra time for the awkward items that always take longer than expected. If you are collecting the vehicle, plan your day so the loading period does not overlap with other commitments. Consider whether friends or helpers need to be available at specific times, and let them know your schedule in advance. For jobs involving a storage unit, factor in time at both ends rather than just the drive between them. Mentioning your timing when you enquire allows the team to discuss hire periods that fit the job.
Moving boxed belongings
How should you prepare boxes for a van journey? Start by gathering every box in one place and noting roughly how many you have, along with the heaviest and bulkiest ones. This count is genuinely useful when you contact the team, because it gives them a concrete picture of the job. Pack so that boxes containing fragile items are clearly marked, and keep anything you will need soon, such as kettle or paperwork, separate from the rest. If some boxes are heading to different destinations, group them by address so nothing goes astray during unloading. Ask whoever is receiving your belongings whether they have preferences about where boxes are placed. Communicating the number and nature of your boxes helps the team suggest an appropriate vehicle.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.