Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a clear load inventory
Begin by listing everything that needs to travel in the van, room by room or job by job. An inventory does two jobs at once: it shows whether the load is realistic for a single trip, and it gives the team a concrete picture when they match you to a vehicle. Note the awkward items separately, such as a wardrobe, lengths of timber or a fridge, since these usually drive the size of van required. If the list keeps growing, say so when you enquire rather than underestimating, because a second trip changes the time and cost of the day. A written list also helps you brief anyone helping with the move.
Measuring bulky items before you enquire
A tape measure saves a lot of back-and-forth when arranging a van. Take the height, width and depth of the largest pieces, including any protruding parts, and jot down the figures before contacting the team. Measure the access at both ends too, such as gate widths, tight corners or stairs, and mention anything that could affect how the van is used on the day. Describing your items with their dimensions allows the team to discuss which vehicle groups might suit, without guessing. If an item is unusually shaped or particularly heavy, say so in your enquiry so the team can talk through the options and any questions you should raise with the destination contact.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.