Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Transporting hobby equipment
One of the first decisions customers face is how much equipment the journey actually involves, since a single kayak trip and a full set of diving gear place very different demands on a van. Make a quick list of everything travelling with you, including anything awkward such as roof bars, paddles or tool chests, and note roughly how long each item is. It also helps to think about the order things will come out at the other end, as kit needed first should be near the doors. If any item is unusually shaped or particularly heavy, mention it when you enquire so the team can talk through the options. A short description of your plans often saves a second phone call later.
Preparing a business delivery
When a delivery is heading to a customer rather than your own premises, the details worth gathering in advance go beyond the items themselves. Ask your recipient where the van should park, which entrance to use and whether anyone will be available to receive the goods on the day. Agreeing a delivery window early keeps everyone on the same page and reduces the chance of arriving to a closed site. If the consignment includes mixed items, note which pieces go to which address, as this makes unloading far more straightforward. Sharing these details with the hire team when you ask about a vehicle also helps them suggest a suitable option for the workload.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.