Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Collecting a purchase from a seller
If you have bought something from a private seller, arrange the collection details before the van is booked. Agree a time window with the seller, ask whether the item is on the ground floor or upper level, and check what access is like for parking near the property. Find out whether the item comes apart and whether the seller can help on the day, since that affects how the collection runs. Confirm the exact address and any timing constraints in writing so nothing is left vague. Passing these details, along with your own dates, to the team means the vehicle discussion reflects the real job rather than a rough idea of it.
Thinking through the unloading order
Plan the unloading before you load, and the whole job becomes easier to manage. Decide which items are needed first at the destination, which can wait, and where each piece will end up, whether that is a particular room, a garage or a storage unit. If several people will help, agree roles in advance so the van is emptied in a sensible sequence rather than everything arriving at the doorway at once. Ask the recipient about access at the destination, including any steps, gates or parking arrangements, since they know the site best. Sharing that unloading plan during your enquiry also helps the team understand the shape of the day.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.