Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Checking entrances and item dimensions
Will everything actually pass through the openings involved? Before requesting a van, measure the widest and tallest items you plan to move, then compare those figures with the doorways, corridors and stairwells at both ends of the journey. Where the destination is someone else's property, ask that person about access rather than assuming, since they know their own entrance better than anyone. If a large item turns out to be awkward, you may want to consider dismantling it, which is a conversation to have early rather than on moving day. Pass the measurements and any access notes to the team when you enquire so they can suggest an appropriate van for the job. A few minutes with a tape measure saves a great deal of frustration later.
Planning the unloading order with the recipient
Which items will be needed first at the other end? Talking this through with whoever is receiving the load shapes how smoothly the whole job runs. If boxes for the kitchen are wanted immediately, for example, it helps to have them identifiable so they can be found without emptying the entire van. Agree in advance where the van will stop at the destination, and ask the recipient about anything that might affect unloading, such as shared entrances or parking arrangements. Labelling boxes by room is a simple habit that pays off during a busy move. Share what you learn with the team during your enquiry, because access details often influence which van suits the job and how the day should be scheduled.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.