Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a delivery for a customer
If a customer has ordered goods from your business, the delivery run deserves the same care as the sale itself. Gather the full address, any delivery window the customer expects and a phone number in case of questions on the day. Check what the consignment consists of and whether any item needs special handling or extra space, then think about how the van will be loaded so the first drop is reachable without unpacking everything behind it. Ask the customer where goods should be left if they are out, and note whether the site has restrictions on vehicle access. Sharing those details with the team helps them suggest a van that fits the round.
Moving boxed belongings in stages
Boxed belongings are the bread and butter of most van jobs, and a bit of preparation keeps them that way. Use similar-sized boxes where possible, tape them properly and write the destination room on more than one face so labels stay visible once loaded. Work out roughly how many boxes you have before the day, because a rough count tells you whether the job fits one run or needs two. Keep documents, chargers and valuables in a separate bag that travels with you rather than in the back. If someone is receiving the boxes at the other end, arrange a time with them and ask where they would like everything stacked once the van is emptied.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.