Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items before you enquire
The most useful preparation for a van enquiry is a simple list of what you are moving, with each bulky item measured for height, width and depth. Wardrobes, sofas and shelving units often turn out to be larger than remembered, and a tape measure removes the guesswork. Note anything awkward such as protruding legs, removable doors or solid frames, since these details help the team judge which van body suits the job. If an item might be dismantled, say so when you get in touch, as this can change the space you need. Passing on accurate figures means the team can match you to a suitable vehicle rather than guessing at your behalf.
Planning a collection with a seller
Collecting a purchase from a private seller or a shop works best when you agree the practical details in advance. Ask the seller where the item can be loaded from, and whether there is space for a van to pull in without blocking anyone. Confirm the collection time and check that someone will be there to hand over the goods and answer any questions about how the item was stored. It is also sensible to ask whether the item comes apart, and who will help with moving it from the property to the van. Sharing these details with the SDVH Scotland team when you enquire allows them to account for access and timing in the arrangements they confirm with you.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.