Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing a load inventory
Begin with a written list of everything going into the van. Walk through each room, garage or storage area and note the items down as you go, marking anything fragile, awkwardly shaped or especially heavy. An inventory does two jobs: it shows the scale of the load when you enquire, and it becomes a checklist on the day so nothing is left behind. If some items are staying or being sold, cross them off early rather than at the last minute. Photographing larger pieces can help when discussing access at the destination. Sending the completed list with your enquiry gives the team a clear basis for talking through vehicle options with you.
Allowing enough time for loading
How long does packing and loading really take? Most people underestimate it, particularly when furniture has to be dismantled or carried down stairs. Work backwards from your collection and delivery slots and set aside generous blocks of time for both ends of the journey, including packing at the start and unloading at the finish. If helpers are involved, agree arrival times that reflect those blocks rather than the travel time alone. Build in a buffer for the unexpected, such as an item that resists dismantling. Sharing your rough timings with the team when you enquire helps them understand the shape of your day, and any access questions can be directed to the contacts at each property.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.