Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing your boxed belongings first
Begin by writing an inventory of every box, bag and loose item before you contact the team, since a clear list shapes the whole enquiry. Note which items are fragile, which are heavy and which must stay upright during the journey. Record the order you plan to load, placing the things needed first nearest the doors, and share that outline with anyone helping on the day. If some boxes are going to a second address, say so when you enquire so the timing works. A written list also helps you check nothing is left behind at either end. The team can then suggest a suitable van from the range available.
Getting a delivery run organised
For a business delivery, the detail to note first is the time the customer expects the goods, as that anchors everything else in the day. List each item with a short description and, where you can, approximate sizes, so the team can judge which van fits the load. Tell the recipient what is coming and ask how their site receives deliveries, including where a van can pull up. Ask whether they need paperwork signed at the door or goods moved inside. If several drops are planned, share the running order so the route makes sense. These questions to the receiving contact keep the schedule realistic.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.