Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
One trip or several for your load
The first decision for many customers is between doing everything in a single run or spreading it over two or three. A larger van can mean fewer journeys, but if access at either end is tight, a smaller vehicle used repeatedly may suit better. Think about how long loading and unloading will take at each stop, not just the driving between them. If friends are helping, ask when they are free, since their availability might decide which day works. Mentioning your preferred pattern when you enquire gives the team a clearer picture of the job and helps them suggest a suitable option.
Measuring bulky items before enquiring
Measuring the awkward pieces before you get in touch saves time later. Note the length, width and height of anything large, such as wardrobes, sofas or workbenches, and compare those figures with the load space descriptions for the van types on offer. Remember to measure doorways, stairwells and lift openings at both ends too, since a van that fits the street may still leave items that will not fit through the building. If something can be taken apart, say so when you enquire, because that changes the space you need. Passing these measurements to the team lets them advise which vehicle makes sense for your particular collection.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.