Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Write a load inventory first
Before you enquire, list everything that needs to travel in the van. A written inventory, from largest furniture down to boxes and loose items, gives you a realistic picture of the job and lets the team suggest an appropriate vehicle size. Group the items by fragility and by destination if the load is going to more than one address, since that affects how the day unfolds. Keep the list handy when you call, because questions about awkward pieces are easier to answer with the details in front of you. If the inventory grows between enquiry and hire date, let the team know so the original vehicle choice can still be reviewed against the fuller load.
Measure items and entrances
Alongside the inventory, take measurements of the bulkiest pieces and the spaces they must pass through. Doorways, stairwells, close entrances and lift openings all constrain what can move, and knowing those figures in advance helps you flag potential problems early. Record the height, width and depth of large furniture rather than estimating, and note if anything comes apart into smaller sections. Share these measurements when you discuss the hire, as they shape which vehicle group makes sense for the run. If access at either end is tight or unusual, describe it plainly so the practicalities can be talked through while there is still time to adjust the plan.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.