Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting boxes ready for the move
Start by listing what will travel in boxes and roughly how many you expect, since that single figure shapes the rest of your plan. Numbering boxes and noting their contents on the side helps whoever unpacks at the other end, and it also lets you describe the load accurately when you enquire. Keep a box of essentials separate so it goes in last and comes out first, with kettle, chargers and paperwork to hand. If some items are fragile, mention that when discussing vehicle options so the team understands the job. Think about which items you will need first in the new property and set those aside. A clear written list also helps you notice anything that needs dismantling beforehand.
Thinking through the unloading order
Before loading day, sketch the order in which items will come out at the destination and which room each piece belongs in. Discuss this with whoever is receiving the load, because they know the layout and can flag anything that should come off early. If furniture is being delivered to more than one address, agree the sequence in advance so nothing ends up buried at the back. Ask the receiving contact about access at their end, including where the van can stop and any obstacles near the entrance, as those are questions only they can answer. Label items by room where you can. A short conversation about the unloading plan usually saves a lot of reshuffling on the day.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.