Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Write down what needs moving
The single most useful thing you can prepare is a written inventory of everything going into the van. List each item, note its approximate size, and mark anything that is unusually shaped or fragile. Alongside the inventory, record the dates you need the van, the addresses at both ends, and any access details you already know, such as whether the vehicle can stop close to the entrance. This list does two jobs: it helps the team suggest the right van, and it gives you a reference point on the day so nothing is left behind. If the job involves several destinations, note which items belong where. An inventory also makes it easier to spot things you could move separately or pass on before the van arrives.
Organising a household move step by step
A household move becomes far more manageable when it is broken into stages rather than tackled all at once. Begin by deciding what is actually coming with you and what can be sold, donated or discarded, since a smaller load simplifies everything that follows. Group belongings by room and label the containers clearly, so that when you reach the new address the essentials can be found without a search. Agree with the people at the receiving end where the van will stop and which items should come off first. Keep documents, valuables and daily necessities separate so they travel with you rather than in the load. Sharing your outline schedule with the team helps them fit the van and timing around your plan.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.