Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Coordinating helpers for moving day
Who is actually going to be there on the day? That question deserves an answer before the van is arranged, because the number of helpers shapes how the whole job runs. Confirm commitments a few days ahead rather than relying on vague promises, and give everyone the same timings for arrival, loading and the destination. Make sure helpers know the addresses involved and who holds the keys at each end, so nobody is standing around waiting. If a helper drops out, decide in advance whether the job still goes ahead or waits. Mentioning your helper numbers and schedule to the team when you enquire helps them talk through the timings and any access questions you should raise with the property contacts.
Thinking through the unloading order
A little thought about the order of unloading saves a frustrating afternoon at the far end. Picture where each item will end up in the new space and work backwards, so the things needed first or destined for the furthest room come off in a sensible sequence. Discuss this with anyone helping, and with the person receiving the goods if it is a delivery rather than your own move, since they may have preferences about where items are placed. Knowing which boxes belong to which room before you arrive also keeps people from blocking doorways with the wrong load. The team can note your delivery details when you enquire, which helps when talking through the day's running order.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.