Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Collecting a purchase from a seller
If you have bought furniture or equipment from a private seller, the conversation with them should cover more than the price. Agree a collection time that suits you both, and ask them to describe the item's size and whether it comes apart, since this determines the van you need. Find out where the item sits in their property and what stands between it and the door, including stairs, tight corners or a narrow garden path. Ask about parking outside their address, and mention all of this when you enquire so the team can match the job to a suitable vehicle. A clear arrangement with the seller keeps collection day straightforward for everyone involved.
Allowing enough time for loading
Loading always takes longer than expected, so build generous time into your hire period rather than squeezing the job between other commitments. Estimate how long it will take to carry everything out of the property, arrange it in the van, and unload at the destination, then add extra for delays such as a missing key or a gate that will not open. If helpers are joining you, agree their arrival times in advance so nobody is waiting around. Consider traffic at the time of day you plan to drive, and mention your intended schedule when you enquire. Hiring for slightly longer than the minimum keeps the day calm if anything runs behind.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.