Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Collecting a purchase from a seller
If you have bought a sofa or a stack of timber through an online listing, the practical first step is a conversation with the seller. Ask for the item's measurements and photographs of it in place, plus any advice they can give about getting it out of the room. Some sellers can help at the door and others cannot, so knowing in advance tells you how many people to bring. Agree a collection window and a phone number for the day in case access turns out to be trickier than described. Check whether the item comes apart, since a bed frame that separates into pieces may change the van you want. Passing these details on helps the team match a vehicle to the job.
Measuring entrances and awkward items
Dimensions decide more van hires than most people expect. Before reserving anything, measure the item at its widest and tallest points, including any protruding legs or handles that will catch on a doorway. Then think about the openings it must pass through at both ends, from narrow halls to garden gates, and jot those figures down too. If something has to travel standing up, say so when you enquire, because that affects the load space you need. Pictures of the item and the access route are quick to send and remove a lot of guesswork. Where an item will not fit through a doorway without being dismantled, factor in the time that takes.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.