Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items before you enquire
The most useful decision you can make early is which pieces actually need to travel. A sofa, a wardrobe and a stack of flat-packed boxes each place different demands on a van, so take a tape measure to anything with an awkward shape rather than estimating by eye. Note the longest dimensions as well as the widths, and remember that some items can be carried at an angle while others cannot. Write the figures down before you call, because the team can then talk through which vehicle groups suit the load. If something is especially large or fragile, mention that too, as it affects how much space to allow. A few minutes with measurements saves a lot of guesswork later.
Coordinating helpers on moving day
If friends or family are helping with the move, agree the plan with them well in advance rather than on the morning itself. Work out who is meeting you at the pickup address, who is travelling with you, and who will be waiting at the other end to help unload. Sharing the van details and rough timing with everyone keeps the day running smoothly and avoids people standing about with nothing to do. It is also worth checking that your helpers can stay for the whole job, since a mid-afternoon departure can leave you short-handed at the unloading stage. A quick group message the evening before, confirming times and addresses, usually settles any last-minute confusion.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.